By Joel Goldman – Co-CEO/Co-President of Community Loan Servicing
I used to be a shareholder at a law firm and welcomed plenty of new associate lawyers to my team while working there. In my first meeting with them, I would always explain the importance of accountability because it’s inevitable—at one point or another, everyone will make a mistake. But it’s the good lawyers that acknowledge and admit their errors quickly to get needed help and best mitigate the impact. When individuals try to quietly fix their own mistakes without the assistance of others, it typically leads to more problems and worse outcomes.
Now as the Co-CEO/Co-President of Community Loan Servicing at Bayview, we try to foster an environment where everyone feels comfortable admitting their mistakes while working collaboratively with others. When we make mistakes, we admit them quickly, and we move to correct them
Accountability by each and every employee is critical to the continuing success of an enterprise. It is essential that all of us work together towards the overall goals of our organization and hold each other accountable in order to maximize productivity and efficiency.
Here are a few ways you can be accountable in your role:
- Completing the tasks assigned accurately and on time
- Performing the duties required by the job honorably and ethically
- Quickly acknowledging and working to resolve any mistakes
Perfection is not the expectation, but ownership of imperfection is. When you join the Bayview team, we will focus on helping each employee understand their specific job responsibilities by setting individual goals and understanding the goals of our respective departments, as well as the goals of the company.
